If you regret your purchase, the goods must be returned to:

OYOY Living Design A/S
Bitsovvej 1
7400 Herning
Denmark
Email: customerservice@oyoy.dk

Remember to fill out our returns form. You can find it here at this link return form.

When returning your order, please fill in the return form you received with your package. Do you have questions, please contact customerservice@oyoy.dk. We expect you to return as soon as possible after receiving your order. You must return them within 14 days.

Note: Customers are responsible for the costs of returning goods.

Please write in uppercase letters "RETURN LABEL" on the outside of the box/package.

When returning, make sure the items are securely packaged. You are responsible for the package/items until we receive it, so keep the postage receipt and tracking number.

We do not accept packages sent cash on delivery.

DOCUMENTATION FOR YOUR PURCHASE AND RETURN FORM

You must include a copy of the order confirmation or other documentation of your purchase. Additionally, it will facilitate our processing if you include a completed return form.

REFUNDS

When we receive the goods, we check it and you get paid back the amount you have paid to us upon purchase (including freight cost). The amount is always transferred to the same payment as you paid the purchase. Have you, for example, paid by card, reversed the purchase amount to the payment card you used for the purchase.

NOTE: You may lose your purchase amount, in whole or in part. This happens if the product is impaired because:

- You have actually taken the goods in use

- It has been damaged while you were responsible for it

- You have handled goods otherwise than was necessary in order for you to determine the nature, characteristics and the way they operate

- You have not followed the restrictions on the right of withdrawal resulting from sealing, product type etc.

RETURN RIGHTS ON USED ITEMS

There is a 14 days return policy on items that you have used. If the item has been used it can still be returned. As a consumer you have the right to take the goods into ”eyesight”, which is the same right that applies to a purchase realised in a physical store*. You may after receipt only use the goods in a way so that you can maintain the shape, characteristics and the way they function. If the product is used, you can get back the price paid only partly or not at all. It is the consumer who has to pay for a potential depreciation of the item. We preserve the right to value the item according to what we can get for it in a resale.

*We are always happy to help you on returns, however remember: costumers must pay the costs of returning the goods when they regret.

We dispatch your order as soon as possible and aim to deliver it within 1-4 business days. Once your order is processed, you will receive an email with your order confirmation, invoice, and a Track & Trace link so that you can always track your package.

There is free shipping for orders over 99 EUR.

In addition, our shipping costs may vary depending on the shipping method you choose.

Denmark: GLS Parcel Shop, GLS Business, GLS Private Address & Postnord Parcel Shop
International: UPS Standard Pick-up Location Europe & UPS Standard Home Delivery Europe

Please note that pick-up point is automatically selected, so you must actively select something else if desired.

No, we don't offer free returns.

The return price will be deducted from the total amount of your order.

It can take up to 5-7 working days.

The return price will be deducted from the total amount of your order.

If you do not pick up your package or the delivery is refused, your purchase will automatically be refunded, except for any shipping charges.