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WWW.OYOYLIVINGDESIGN.COM IS OWNED AND OPERATED BY OYOY LIVING DESIGN A/S.
VAT no. 33 77 72 56 (hereinafter "OYOY" or "www.oyoylivingdesign.com”)
OYOY Living Design A/S
Hammershusvej 16A
7400 Herning
Denmark
VAT no. 33 77 72 56
Email: customerservice@oyoy.dk
These terms and conditions as well as our Personal Data Policy and Returns Policy apply to purchase of goods on www.oyoylivingdesign.com for delivery in Denmark and worldwide.
ORDERING AND PAYMENT
www.oyoylivingdesign.com is open 24 hours a day - 7 days a week. It may happen that we close the shop for maintenance. You can only make purchases when the store is open and available.
To shop at www.oyoylivingdesign.com you must be 18 years old and possess a valid credit card, which we accept. If you are not yet 18 years old, you may still purchase items if you have obtained your guardian's consent or otherwise have a legal right to enter into the purchase.
You select the items you want to buy and put them in the "shopping cart/basket". You can right up to the time of order edit the contents of the shopping cart, and you can continuously check the contents and price of the goods. Any extra payments like shipping or debit card charges will first be calculated immediately before you are ready to pay.
When you are ready to order, click on "Go to check out" where you enter your name, address, email, telephone number, payment method and choose delivery method. You can change the contents of the shopping cart right up until you confirm your purchase by clicking on the button "Order and Pay".
The purchase amount will be raised from your account when the product(s) is shipped.
At www.oyoylivingdesign.com you can pay with the following credit cards:
VISA/Dankort
VISA
VISA Electron
Maestro
MasterCard
MasterCard Debit
JCB
Alternative payment methods:
PayPal
We pay the creditcard fee on all online orders.
ACKNOWLEDGEMENT OF RECEIPT OF ORDER AND ORDER CONFIRMATION
When you order an item from us, you will receive an acknowledgment (order confirmation) of our receipt of your order. However, there is first entered into a binding purchase agreement, when you have received an order confirmation from us.
GIFT CARD: It's possible to purchase gift cards on the webshop. The gift card can be used on all items on the webshop. After purchase, you will receive an order confirmation. After the order has been processed in our system, you will receive the gift card by email. You can either print the gift card or forward it to the recipient.
14 DAYS RETURN RIGHT
When you shop online at www.oyoylivingdesign.com you have 14 days to cancel, where you can inform us that you regret your purchase and then return the item(s) to us. Some items are not covered by this right, and it will appear in the ordering process. Right runs from the day you received the goods. If the period expires on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year's Eve deadline is extended to the following Monday. In the case of multiple goods ordered in one order but are delivered separately, or a product that comes in several batches, the period from the receipt of the last item.
RETURN ADDRESS
If you regret your purchase, the goods must be returned to:
OYOY Living Design A/S
Hammershusvej 16A
7400 Herning
Denmark
Email: customerservice@oyoy.dk
PLEASE NOTE: When returning your order, please fill in the return form you received with your package. Do you have questions, please contact customerservice@oyoy.dk. We expect you to return as soon as possible after receiving your order. You must return them within 14 days.
Note: Costumers must pay the costs of returning goods.
Please write with big letters "RETURN PARCEL" outside of the box/ parcel.
In return you should make sure that the goods are securely wrapped. You have the responsibility of the package / goods until we receive it. So keep postal receipt and tracking number.
We do not accept packages sent COD (cash on delivery).
DOCUMENTATION OF YOUR PURCHASE AND RETURN FORM
You must attach a copy of the order confirmation or other evidence of your purchase. Additionally, it will facilitate our processing, if you attach a completed return form.
REFUNDS
When we receive the goods, we check it and you get paid back the amount you have paid to us upon purchase (including freight cost). The amount is always transferred to the same payment as you paid the purchase. Have you, for example, paid by card, reversed the purchase amount to the payment card you used for the purchase.
NOTE: You may lose your purchase amount, in whole or in part. This happens if the product is impaired because:
- You have actually taken the goods in use
- It has been damaged while you were responsible for it
- You have handled goods otherwise than was necessary in order for you to determine the nature, characteristics and the way they operate
- You have not followed the restrictions on the right of withdrawal resulting from sealing, product type etc.
RETURN RIGHTS ON USED ITEMS
There is a 14 days return policy on items that you have used. If the item has been used it can still be returned. As a consumer you have the right to take the goods into ”eyesight”, which is the same right that applies to a purchase realised in a physical store*. You may after receipt only use the goods in a way so that you can maintain the shape, characteristics and the way they function. If the product is used, you can get back the price paid only partly or not at all. It is the consumer who has to pay for a potential depreciation of the item. We preserve the right to value the item according to what we can get for it in a resale.
*We are always happy to help you on returns, however remember: costumers must pay the costs of returning the goods when they regret.
COMPLAINTS - IF THERE IS SOMETHING WRONG WITH THE PRODUCT
Your purchase is covered by the Sale of Goods Act, including lack rules. This means, that the consumer has 24 months warranty, that you can either have a faulty product repaired or replaced, refund or reduction in price, depending on the specific situation. Of course it is a requirement that the complaint is justified and that the defect is not caused by an incorrect use of the product or other injurious behaviour.
In January 2016 there were adopted a new legislation in relation to the Consumer Complaints Act. We will always suggest to contact us and solve any complaints but in case there is a dispute we can't solve. We refer to the EU commission's home page - Online Dispute Resolution > http://ec.europa.eu/consumers/odr/
YOU MUST CONTACT US WITHIN "REASONABLE TIME"
You must complain within "reasonable time" after you have discovered the defect. We recommend that you advertise as soon as possible, and within 2 months after the defect was discovered. You can complain by contacting us via email: customerservice@oyoy.dk. Depending on the specific situation, you will receive further instructions.
RETURN ADDRESS
The product must be sent to:
OYOY Living Design A/S
Hammershusvej 16A
7400 Herning
Denmark
Email: customerservice@oyoy.dk
When you return the item(s), please simultaneously as detailed as possible indicate what the problem is. Please use our complaint/return form. It is not a requirement, but it eases our casework, and minimises the processing time for complaints.
BY JUSTIFIED COMPLAINT WE WILL REFUND REASONABLE FREIGHT COSTS
If the complaint is justified, we will refund your reasonable shipping costs to send the product back to us. Otherwise, you must bear all costs of transport, including our freight costs for returning the item after the investigation. Remember that the product must always be in good packaging and get a receipt for shipment. You have the responsibility of the package / goods up to our reception. So keep postal receipt and tracking number.
Note: We do not accept packages sent COD (cash on delivery) or the like.
OYOY LIVING DESIGN RETAILER // WHOLESALE
Are you interested in becoming an OYOY Living Design dealer? Find more information HERE. If you have any questions, please contact sales@oyoy.dk
As an OYOY Living Design retailer, your contact information is displayed on our retailer list. This list is updated monthly.
STATEMENT ON SALES ON THIRD-PARTY ONLINE PLATFORMS
Your trust in OYOY Living Design and our products is very important to us. We are proud of doing business with all existing and new customers and only together, we are able to grow each other’s businesses day by day and develop the brand in the direction that we all hope for and dream of.
This, however, also means that we need to take control over the platforms, on which our products are being sold, and just as important, by whom. Therefore, no sales on third-party online platforms (i.g. AMAZON, Ebay, bol.com etc.) is allowed without written consent from OYOY Living Design in Denmark. In the cases where the unapproved sales is carried out or continued, OYOY Living Design reserve the right to inactivate accounts and hold back all orders until the situation has been solved.
This is done to secure the business cooperations we between partners representing OYOY Living Design on third-party online platforms today – strategic partnerships we are just as proud of as the partnerships we have with all other customers.
If you wish to be able to sell our products on third-party online platforms or if you have any questions in relation to this subject, please feel free to contact your local agent, distributor or the main office in Denmark on sales@oyoy.dk / +45 29 88 71 91.
